Introduction

At Squirrel Away, we recognise the importance of social media in engaging with our customers, promoting our brand, and fostering an online community. This policy outlines how Squirrel Away manages its social media presence and the expectations for employees and users who interact with us on these platforms. By engaging with Squirrel Away’s social media accounts, you agree to abide by this policy

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Scope

This policy applies to:

● Squirrel Away’s official social media platforms, including but not limited to Facebook, Instagram, LinkedIn, Twitter, and YouTube.

● Employees, contractors, or representatives of Squirrel Away who contribute to or interact with these platforms on behalf of the company.

● External users engaging with our platforms, including posting comments, messages, or content.

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Squirrel Away’s Responsibilities

We are committed to ensuring that our social media presence reflects our brand values of transparency, professionalism, and customer focus. Specifically, we will:

1. Provide accurate, timely, and relevant information about our services.

2. Respond to queries and concerns raised through social media in a professional and timely manner.

3. Monitor and moderate content to ensure a respectful and constructive online environment.

4. Protect the privacy and personal data of our customers, ensuring compliance with applicable laws, including the Protection of Personal Information Act (POPIA).

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Guidelines for Employees

Employees contributing to Squirrel Away’s social media platforms or discussing the company on personal accounts must adhere to the following guidelines:

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1. Authorised Posting: Only authorised employees may post on behalf of Squirrel Away’s official accounts.

2. Confidentiality: Do not share confidential or sensitive business information online.

3. Accuracy: Ensure all information posted is accurate and reflects the company’s values and policies.

4. Professionalism: Maintain a respectful and professional tone when engaging with customers or stakeholders. 5. Disclosure: Clearly disclose your affiliation with Squirrel Away when discussing company-related matters on personal accounts.

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Guidelines for Users

We encourage open dialogue and value your input on our social media platforms. However, we ask that users adhere to the following rules when interacting with us:

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1. Respectful Conduct: Do not post content that is offensive, discriminatory, or harassing.

2. Relevance: Ensure your comments are relevant to the post or discussion topic.

3. Prohibited Content: Avoid sharing false, misleading, or spam content.

4. Privacy: Do not share personal or sensitive information (e.g., account numbers, contact details) publicly.

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We reserve the right to remove content or block users who violate these guidelines.

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Brand Representation

Only authorised personnel may use Squirrel Away’s name, logo, or branding on social media. Any misuse of our intellectual property will be addressed in accordance with applicable laws

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Security and Privacy

We take the security of our social media platforms seriously. However, users are reminded to avoid sharing personal, sensitive, or financial information through these platforms. For such matters, please contact us directly at [Insert Official Email or Contact Number].

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Compliance

All interactions on Squirrel Away’s social media platforms must comply with:

● South Africa’s Protection of Personal Information Act (POPIA).

● Applicable social media platform policies.

● Other relevant local and international regulations.

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Breach of Policy

Employees found in breach of this policy may face disciplinary action, up to and including termination. External users who violate the policy may have their content removed or be blocked from engaging with our platforms.

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Contact Us

If you have any questions or concerns regarding this Social Media Policy, please contact:

Squirrel Away Information Officer - Sibongile Maputla
Email Contact: info@squirrelaway.co.za or support@squirrelaway.co.za
Phone Number: 076 463 9369

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This policy reflects our commitment to fostering a positive, professional, and respectful online community. We encourage users to interact with us constructively and in good faith.